On-Site Repair Workflow Guide
Understand how our on-site ASIC miner repair service is executed from start to finish.
| Period | Actions | Details | In Charge |
|---|---|---|---|
| Pre-Arrival Preparation | Repair Request | Client submits the Repair Request Form | Client |
| Quotation | Service Provider confirms technician(s), schedule, and workload estimate | FRONTLINE HASH | |
| Confirmation | Once Confirmed, Service Agreement will be done,both side will start to co- work. | Client / FRONTLINE HASH | |
| Site Readiness | - Ensure workspace is accessible and safety. - Power supply availability and electrical load capacity must be confirmed in advance (minimum 220V or 110V with 2.5–4kW capacity per repair setup). - Worktables, chairs, and lighting must be arranged. - Identify and inform of the on-site contact and site manager. - Network. | Client Onsite | |
| Unit Handling | - Units or hashboard to be repaired must be staged in an accessible location. - Each unit will be tagged and logged by client. | Client Onsite | |
| On-Site Arrival & Setup | Check-In | Technicians will check in with the on-site contact upon arrival. | FRONTLINE HASH Onsite |
| Workspace Setup | Technicians will set up tools and testing equipment. | FRONTLINE HASH Onsite | |
| Client Briefing | A short meeting will be held to confirm: - Work area boundaries - Safety protocols - Power source and circuit availability - Communication channel for updates - Network | Client Onsite / FRONTLINE HASH Onsite | |
| Repair Process | ASIC Diagnosis and Repair | Technicians diagnose and repair onsite | FRONTLINE HASH Onsite |
| Function Test | Hashing test after repair | FRONTLINE HASH Onsite | |
| TMP Logging | Log repair steps in TMP (Ticket Management Poatal) | FRONTLINE HASH Onsite | |
| Daily Safety & Clean Check | Maintain a clean and comfortable workspace | FRONTLINE HASH Onsite | |
| TMP Ticket Access | Client can view ticket progress and history | Client | |
| Completion & Post-Service | Service Completion Report | A report summarizing all repairs will be signed by both parties. | Client / FRONTLINE HASH |
| Attachments | TMP logs attached as service report appendix | FRONTLINE HASH | |
| Invoice & Warranty | Invoice issued within 48h, payment due in 7 days, 15-day warranty on repaired parts/services | Client / FRONTLINE HASH |
Frontline Hash Service LLC · May. 2025
Email: service#frontlinehash.com (replace # with @)